Organizations that provide walk-in services are also getting creative. A New Orleans nonprofit called The First 72+ has offices and transitional housing across the street from the Orleans Parish Prison, so people could walk straight from the prison to meet a counselor, set up a doctor’s appointment or apply for benefits. Now, instead of providing in-person assistance, they keep a cordless phone in the mailbox on their front porch, alongside a list of mentors’ phone numbers. Residents watch to see if someone uses the phone, then wipe it down with disinfectant.
“Our residents were adamant that we provide as many services as possible,” said co-director Kelly Orians. “They were the first to recognize that it’s going to be devastating when you realize this moment you were looking forward to for decades might be a part of one of the worst moments in human history.”